General questions

What service does Autlo offer?

We teach your car, how to pay for parking. When parking in paid area, car selects the right parking zone and starts or ends the payment by itself. For every action, you get a push notification.

Service works across Estonia in all cities (n Tallinn, Tartu, Pärnu etc) and with all parking operators (n Europark, Ühisteenused, Citypark etc), where you can pay with a mobile phone.

Autlo advantages are:

  • Less parking tickets. When was the last time you forgot to activate payment (can easily happen, when talking on the phone)?
  • Cheaper parking. Have you ever forgot to terminate the payment, when driving away (usually when dialing back missed calls after the meeting)?
  • Free parking time automatic calculation. Did you know, there is free parking time also in many private parking areas?

Autlo works even then, if you speak with phone.

Download the app:

Autlo Android Application Autlo iTunes Application

How much does it cost and how can I pay?

The price for the parking is the same, as paying with the mobile phone, including starting fee 32 cents. Payment can be done with mobile operator Telia, Tele2 or Elisa bill.

Telia Tele2 Elisa

Free parking time (eg 15 minutes for free) are calculated automatically in Tallinn, Tartu, Europark and Ühisteenused zones.

With Autlo you can save, because:

  • Less parking tickets. When was the last time you forgot to activate payment, which can easily happen, when talking on the phone?
  • Do not pay extra. Have you ever forgot to terminate the payment, when driving away, which can easily happen, when dialing back missed calls? And if you do not wish to pay, like stopping just for the moment, then in first 3 minutes you can cancel the payment.

Try yourself:

Autlo Android Application Autlo iTunes Application

How does autlo technically work?

There are two options:

1. Autlo app monitors phone and car Bluetoothi connection and:

  • when connection is lost, activates parking session in phone location;
  • when connection is restored, ends parking session.

App advantages are, that it is free and one car can have several users. You can expect more battery and data consumption.

Download the app:

Autlo Android Application Autlo iTunes Application


2. As an alternative you can use car device, like Autlo OBD device or Ecofleet device.

Device advantages are, that it works also, when phone battery is empty or phone is not present.

Autlo device can be bought for 149 eur (no monthly payments) or used as a service for monthly fee 4,99 eur (no upfront cost). Device has a mobile SIM card, which monthly and data fees are prepaid.

If you already have Ecofleet device, then you can activate your free service at Ecofleet homepage

Order the device:

Autlo Ecofleet

Which cars does Autlo device support?

Autlo device goes as a plug-in to car diagnostic port (OBD2), which is present since:

  • 1996 - cars sold in US,
  • 2001 - gasoline cars sold in EU,
  • 2004 - diesel cars sold in EU.

Basically the device works with almost all newer vehicles after the plug-in. If your car is older or otherwise special, then we will give you a cable for electrician to mount in car wiring after the ignition.

OBD port is located around the driver seat. Most often near pedals, but can also be in center console. Google OBD + your car make and model and look for the pictures.

You can buy the device from web, app or resellers.

Everyday usage

Is Autlo fully automatic or do I have to do something?

In first parking, you have to verify, that parking is identified, IE app shows started parking in right zone. Afterwards app notifies (with push notification), if parking started in paid area or nearby.

Please make sure, that automatically chosen zone is correct! If GPS is not accurate and wrong zone is chosen (and you do not correct), you will get a fine.

Statistic shows, that with todays GPS accuracy, right zone is chosen 90% and in 10% you have to correct it manually. Parking can be canceled or changed in first 3 minutes, canceled parking costs nothing.

If there is free parking time (IE 15 minutes for free), then how does Autlo count that

Autlo counts free parking time (from 15 minutes to 3 hours) automatically in Tallinn, Tartu, Europark and Ühisteenused. Does not count in Pärnu and Citypark, where do not have that permit.

Because Autlo does not know, if you will leave before paid time or not, if you have parking clock or not and to verify correct zone, parking is started immediately. It happens also in parking operators central systems and costs regular mobile payment fee 32 cents.

Parking clock is automatic, you do not have to set it manually.

If you are sure, that leave before paid time, you can cancel the parking in app front screen. But then - do not forget a parking clock!

Parking can be canceled in first 3 minutes, canceled parking costs nothing.

If parking is free at night or in weekends, then how does Autlo count that?

Autlo app counts free parking time automatically and when paid time ends, parking fee does not increase further.

If you start parking in free time, then because Autlo does not know, if you will leave before paid time or not and to to verify correct zone, parking is started immediately. It happens also in parking operators central systems and costs regular mobile payment fee 32 cents. Parking fee counter will start after free time ends.

If you are sure, that you drive away before paid time starts, you can cancel the parking in app front screen.

Parking can be canceled in first 3 minutes, canceled parking costs nothing.

In some places parking is free, but time limited and time must be set with parking clock or in parking booth. Does Autlo work there?

No, free time - limited parking spaces are not covered, because there is no central database and in some places land-owners want to make sure, that you enter their door (where is the booth to register the car plate).

How to act, if i have monthly pass or resident parking permit?

If you have monthly pass, resident or any other permit, write us autlo@autlo.com and we will disable payment in this zone.

If my phone battery is dead, what then?

Bluetooth based app works only with working phone. If battery is dead, put phone in charge, open app and start or end parking manually. IE same way, as with mobile parking today.

Autlo device works independently from phone and parking is started and ended even then, when phone is switched off. Desicions made can be seen and changed only in app, when phone is working.

Parking houses

How does automatic parking in parking houses work?

When you enter, license plate recognition reads your car plate, we activate payment and open the gate. Same applies to exit: we read your car plate, end the payment and open the gate. In both cases you get push notification to your phone. No need to take a ticket or search for payment terminal. :)

Where does it work?

We just started trial period in Solaris parking house in Tallinn.

How much does it cost and how can I pay?

The price for the parking is the same, as paying with the moble phone, including starting fee 32 cents. Payment can be done with mobile operator Telia, Tele2 or Elisa bill.

Telia Tele2 Elisa

In Solaris parking house you get Solaris client price.

What if I want to use automatic parking on street, but do not want in parking houses (or vice versa)?

Open Autlo app settings and turn applicable automatic parking off.

What is the licence plate recognition quality?

License plate recognition works well with clean plate. If license plate is not recognized, IE the gate does not open in 3 seconds, then:

  • In entrance take regular paper ticket from entrance gate ticket terminal and pay later in payment kiosk.
  • If entrance worked, but exit gate does not open in 3 seconds, open Autlo app and select “Open exit gate”.
  • If entrance worked, but exit gate does not open in 3 seconds and phone battery is dead, press help button in exit terminal and client service will open the gate and end the payment.

Something still unanswered? Send your question to autlo@autlo.com.


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